Christmas 2020 FAQs

Book for Christmas

Christmas 2020 tickets are now SOLD OUT!

For more information about what is included in our Christmas 2020 event, see event details here. This year, there will be no Fishers Pantomime or individual Father Christmas Grotto visits.

This year we are doing things a little differently, but Father Christmas will make an appearance at the Magical Christmas show! To allow us to adhere to social distancing, Father Christmas will not meet families on an individual basis in his grotto, as we have done on previous years, but you will get a chance to wave at him as you leave the theatre.

For every ticket purchased for a child, they will be able to choose their gift from Father Christmas’ magical toy store.

Under 2's are free unless you’d like them to receive a gift from Father Christmas’ toy store.

If you have a child under 2 and would like them to receive a gift, you will need to purchase an ‘Under 2s – with a present’ ticket, priced at £12.50.

If you have an under 2 and don’t wish for them to receive a gift, please add an ‘Under 2s – without a present’ ticket, free of charge, to your booking so that we know numbers.

Under 2's are still included in the rule of 6, so will be allocated a seat in the show, as per your booking.

Yes, your Christmas ticket will include admission to Fishers Farm Park, as well as the Christmas show and a visit to Father Christmas’ toy store.

The Fishers Farm ‘Magic of Christmas’ event is running on 5th, 6th, 12th, 13th, 19th, 20th, 21st, 22nd, 23rd, 24th December 2020. Tickets can only be booked for these days. Tickets purchased for other days are normal admission tickets and do not include the Christmas show & Toy Store experience.

The show times that you can book are:

10:30 - 11:30

12:00 - 13:00

14:00 - 15:00

15:30 - 16:30

Following the show you will venture through to Father Christmas' toy store.

  • Non-Member Christmas Ticket - £25.00 (This option is for anyone over the age of 2 to adult)
  • Under 2s - with a present - £12.50 (This option is for anyone under the age of 2 who would like to receive a toy from Father Christmas’ Toy Store,
  • Under 2s - without a present - £0.00 (This option is for anyone under the age of 2 who you do not want to receive a toy for.
  • Carer - Christmas Ticket - £0.00 (This option is for a carer accompanying a full paying individual)
  • Member Christmas Ticket - £12.50 (This option is for any member over the age of 2 to adult)

Tickets for this year's event are now sold out.

Tickets for this year's event are now sold out.

Tickets for this year's event are now sold out.

You can book a maximum of six people per booking, including babies and children under the age of 2. According to the latest Government Regulation, any social gatherings of more than six people will be against the law. The seating in the theatre will be pre-allocated according to your party size. We will not be seating groups of more than 6 people together. 

Tickets for this year's event are now sold out.

No, vouchers cannot be redeemed online and all Christmas experience tickets need to be pre-booked on our website using a card.

Book an 'individual Christmas ticket'. There is no wheelchair ticket option needed because the seats in the Barn for the show are not fixed and so space is flexible and chairs can be moved for wheelchairs.

Yes, carers are free with a full paying individual or child ticket. Evidence of DLA/PIP payments or a Compass card must be provided to qualify for a free carer. Evidence provided must be dated within the last 2 years. Such evidence must be shown to our staff at entrance. If evidence is not brought or not in date, the full charge for entry will be required.

Please note: Carers must be aged 16+

The running time for The Magical Christmas show will be 15 - 20 minutes. Allow approximately 60 minutes for the entire Magic of Christmas experience (including the show and your visit to the Toy Store). The performance start times for The Magical Christmas Show are: 10:30, 12.00, 14.00 & 15.30. Please note, this is the ‘curtain up’ time. You must be seated before this time. The theatre doors will open 15 minutes prior to the performance time.

The theatre doors will open 15 minutes prior to the performance time. Please arrive promptly and try to avoid arriving late. Please remember to social distance yourselves in the queue.

Yes, your seats for the show will be allocated on arrival at the theatre based, on the size of your party. This is to allow for social distancing in the theatre. You will not be able to choose where you sit.

No, pushchairs cannot be taken into the Experience, as we have limited space. Any babies and young children going into the experience will need to be carried and sit on laps during the show.

Pushchairs can be left outside under the marquee. 

Yes, it is a legal requirement (for people aged 11+) to wear a face covering at Fishers Farm Park in indoor areas, unless you are seated to eat, or medically exempt. Government information can be found here

No, apart from his beard!

Father Christmas and his elves in the show, will not be wearing face coverings, as performers do not need to wear a face covering while performing. Father Christmas will remain on stage at all times during the experience. The elves that direct customers to their seats in the show, will be wearing a face covering.

No, we will not be running an interactive nativity this year, due to social distancing rules.

As per government regulation, we are only allowing a maximum of up to 6 tickets per booking. Seating for each performance will be allocated on arrival according to your party size. Each group will be socially distanced from one another and social distance markers will be visible in all queuing areas. All high-touch areas and seating will be sanitised in between each performance. We ask all customers to use our hand sanitiser provided before entering the theatre. We ask all visitors over the age of 11 to wear a face covering during the show, unless medically exempt.

The Soft play areas will be open, unless the government advises otherwise. During The Magic of Christmas event days , we are running timed sessions, bookable at reception on the day you visit, in order to limit and control numbers within the area, to ensure safety is maintained for customers and staff. The play areas are all “fogged” every morning during the start of day cleaning regime. 

We cannot take bookings for this in advance, only on arrival.

Christmas tickets are non-transferrable and non-refundable. Under special circumstances, please email to discuss your options.

All tickets are non-refundable, but if someone in your party is unable to come due to COVID related illness or self isolation, please email us on or call us on 01403 700063 and we can discuss options with you.

In the event of Fishers Farm being forced to close due to changes in government guidelines and laws, you will be contacted by us to discuss all of your available options.

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