Terms and Conditions - Fishers farm Park

Privacy Policy

At Fishers Adventure Farm Park (we) are totally committed to protections and respecting your privacy. We comply with the principles of the UK Data Protection Act 1008 and conform with the EU General Data Protection Regulation (GDPR) from the 25th May 2018.

The Data Controller is Fishers Adventure Farm Park of Newpound Lane, Wisborough Green, West Sussex, RH14 0EG. Registration number is 3558857.

This Privacy Policy explains how we use any personal information we collect about you when you use the website. Should we ask you to provide certain information by which you can be identified when using the website you can be assured that it will only be used in accordance with this privacy statement. Fishers Adventure Farm Park may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

Information We May Collect From You

We may collect and process the following data from you:

Information that you provide by filling in forms on our site www.fishersfarmpark.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

The information we collect may include:

Your Name

Your Address (and any other additional delivery addresses)

Email Address (we use email address as part of allowing you access to your account and to provide you with a booking reference when booking online or special offers and information that may be useful to you)

Other information necessary for processing your order such as credit/debit card payment.

Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

What we do with the information we gather

We use information held about you in the following ways:

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
It enables us to keep accurate internal records
If you have contacted us through a form and agreed to opt-in to our marketing communications we also use your information to contact you using the email you have provided about offers, promotions, new attractions and services which we think may be of interest to you.
We also supply certain data to our selected third party suppliers, Mailchimp, who manage our marketing email communications we send you. Mailchimp is compliant with GDPR.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

Any Information and personal data is used only for the purpose for which it was provided. It is never sold or shared with any third parties other than those we use to communicate with you.

Disclosure of Your Information

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Access to your information and correction

You have a right to ask for a copy of the information which we are holding on you and this will be supplied at the latest within one month of the request. We will correct any inaccuracies for no charge within a month of you making the request.

You also have the right to erasure, also known as ‘the right to be forgotten’

Please contact us using info@fishersfarmpark.co.uk if you would like a copy of your information or to request the deletion of your information.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Security of the data we collect

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Secure online payments and credit card transactions are conducted via Sage Pay. All credit/debit card details are handled directly by Sage Pay using Sage Pay’s secure hosted payment service.

Password protected documents are used when storing personal details of customers or staff. These documents can only be accessed by managers. You have the right to remove your details from these documents.

Links to other webstes

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which we provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Fishers Farm Park, Newpound Lane, Wisborough Green, West Sussex, RH14 0EG or info@fishersfarmpark.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights include:

The right to be informed – all organisations must be completely transparent in how they are using personal data (personal data may include data such as a work email and work mobile if they are specific to an individual).
The right of access – individuals will have the right to know exactly what information is held about them and how it is processed.
The right of rectification – individuals will be entitled to have personal data rectified if it is inaccurate or incomplete.
The right to erasure – also known as ‘the right to be forgotten’, this refers to an individual’s right to having their personal data deleted or removed without the need for a specific reason as to why they wish to discontinue.
The right to restrict processing – an individual’s right to block or suppress processing of their personal data.
The right to data portability – this allows individuals to retain and reuse their personal data for their own purpose.
The right to object – in certain circumstances, individuals are entitled to object to their personal data being used. This includes, if a company uses personal data for the purpose of direct marketing, scientific and historical research, or for the performance of a task in the public interest.

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes. Our Privacy Policy was last updated 22nd May 2018.

How to contact us

Data Protection Office, Fishers Adventure Farm Park, Newpound Lane, Wisborough Green, West Sussex, RH14 0EG.

01403 700063

Info@fishersfarmpark.co.uk‍

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Terms & Conditions

Online Sales Terms and Conditions

Fishers Farm Park Ltd, Newpound Lane, Wisborough Green, West Sussex RH14 0EG UK, 01403 700063.

All sales made through this website are contracts between the customer and Fishers Farm Park LTD, operating within the United Kingdom.

1. Products and Services

Products and/or services available for online purchase are described on our website at the time of ordering. Descriptions, pricing, and availability may change without prior notice.

Where applicable, certain products or services may have usage restrictions, exclusions, or additional charges. These will be clearly stated on the relevant product page.

2. Pricing and Payment

All prices are listed in £ sterling.
Prices may change at any time.
Payment must be made in full at the time of ordering through our secure online payment system.
We operate a cashless payment system for online transactions and on site.
Card payments are processed through a secure, encrypted payment gateway. Your payment details will not be shared with any third party.

3. Order Confirmation

Upon successful payment, you will receive an order confirmation or booking reference via email. This confirmation serves as proof of purchase and must be retained.

If you do not receive confirmation within a reasonable time, please contact us.

4. Refunds, Returns and Cancellations

NO REFUNDS, RETURNS OR EXCHANGES ARE OFFERED UNLESS REQUIRED BY UK CONSUMER LAW.

Once an order is placed and payment is completed, it cannot be cancelled or amended unless explicitly stated for a specific product or service.

Products or services with expiry dates, time specific bookings, or limited use conditions cannot be replaced or extended if unused.

5. Use of Tickets, Bookings or Membership (if applicable)

General Admission Tickets may only be used once unless otherwise stated.
Once validated or redeemed, they become void.
Expired tickets or Memberships will not be replaced under any circumstances unless renewed by the customer.
All persons entering a venue or accessing a service must hold a valid ticket or booking confirmation.

6. Concessions and Accessibility

Where concession rates or accessibility provisions are offered, valid and in date evidence must be presented at the time of use. Failure to provide acceptable proof - Access ID Card or Digital Pass showing the personal support +1 symbol - will require payment of the full standard rate.

7. Customer Responsibilities

Customers must provide a valid personal email address for order processing.
If you opt in to receive marketing communications, your email will be added to our mailing list. You may unsubscribe at any time.
Customers are responsible for ensuring that products or services purchased are suitable for their needs.

8. Changes to Services or Availability

We reserve the right to alter, suspend, or withdraw any product, service, or feature without prior notice for operational, technical, safety, or business reasons.

Where services are time specific, schedules may vary and customers should check the latest information on our website.

9. Age and Supervision Requirements

Minors must be accompanied by a responsible adult aged 16 or over. Customers are responsible for supervising their children or dependants at all times.

10. Restrictions and Safety

Certain products or services may have age, height, health, or safety restrictions. These must be adhered to at all times.

We reserve the right to refuse access or service if safety rules are not followed.

11. Pets and Assistance Animals

No pets are permitted unless explicitly stated. Fully registered assistance dogs are welcome, and proof of registration may be requested.

12. Discounts and Offers

Discount codes, vouchers, or promotional offers cannot be used in conjunction with other discounts unless explicitly stated. We do not accept voucher codes from third party websites.

13. Data Protection

Personal information is processed in accordance with UK data protection laws. We do not sell or share your personal data with third party companies for marketing purposes.

14. Right to Refuse Service

Management reserves the right to refuse admission, service, or fulfilment of an order for any reasonable cause.

15. Liability

We are not liable for:

Losses caused by events outside our reasonable control
Indirect or consequential losses
Misuse of products or services by the customer

Nothing in these terms limits your statutory rights under UK law.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Opening times & Prices

Opening hours are 10am to 5pm (outside staffed activities and catering outlets close at dusk during wintertime).

Fishers Adventure Farm Park is open every day except Christmas Day and Boxing Day (25th and 26th December).

During quiet, term-time days, some staffed activities may be on a restricted time-table, and some of our catering outlets may be closed. Please refer to our Attractions page before visiting.

Optional Extras

Optional Extras include:

Quad Bikes =1 token
Electrical Tractors =1 token
Racing Cars = 1 token
Outlander Jeeps = 2 tokens
Pony Rides = 2 tokens
Panning for Gemstones = 1 token (open during summer months only)

Cash is not accepted at any of these attractions. Tokens cost £1 each.

Tokens can be purchased at food outlets, reception or the token machines in the farm park.

Tokens are non-refundable

Disabled Visitors

Disabled visitors pay the full entry rates but are eligible to bring an essential companion for free with the personal support '+1' symbol. To qualify for an essential companion ticket please bring your valid access card with you on the date of your visit and show with your booking reference at reception. If you wish to validate your booking before arrival please submit your valid access card full first and second name and number to admin@fishersfarmpark.co.uk at least 10 days prior to your booking date. To register for an access card, or for more information go to www.accesscard.online/apply. Essential Companions must be aged 14+.

Event Runs Times

All staffed events are on at set times throughout the day. It is advisable to check our 'Attractions' page before visiting.

Park Safety

Please remember to adhere to safety codes, signs and instructions. Please note: Adult supervision is essential on all rides and attractions. Please read our visitor safety information before you visit.

Booking Online

Book tickets online to save. Tickets can be bought on the door at full price. If you cannot select a specific date, tickets are either sold out, or not yet released for that date. Please click below to see the dates that are currently available to book. Buy tickets online now.

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Festive Fishers Terms and Conditions 2024

Fishers Farm Park Ltd, Newpound Lane, Wisborough Green, West Sussex RH14 0EG, UK, 01403 700063. All sales through this website will be direct with the above company in the UK.

To attend the ‘Festive Fishers’ Christmas event, each party member* needs to purchase a Festive Fishers ticket. Purchasing a Fishers Farm general admission ticket DOES NOT give access to Santa’s grotto experience or Christmas show.

Any children or adults visiting the grotto and show must have a ticket, except for a child under the age of 2, that does not wish to receive a gift from Santa’s grotto or participate in the activites.

‘Festive Fishers’ tickets are sold as an event package which will be either a Bronze, Silver or Gold package and may include:

Bronze:

Weekdays only. Dec 9^th, 10^th, 11^th, 12^th, 13^th, 16^th, 17^th, 18^th, 19^th, 20^th only.

Timeslots: Every 10mins, starts at 10:10 – 11:10.

SEN session: Dec 10^th & 17^th. Timeslots: 10:10 & 10:20.

Includes general Farm Park admission, limited times of activities (weekday timetable) and Father Christmas Grotto visit.

Price: Adult £16, Child including under 2s with a gift from Father Christmas £18.

Silver:

Weekends and school holidays. Dec 7^th, 8^th, 14^th, 15^th, 21^st, 22^nd, 23^rd, 24^th only.

Timeslots: Every 10mins starts at 12:50 – 13:10, then 14:00 – 16:20 (farm opens from 9:45 for grotto guests).

SEN session: Dec 8^th, Timeslot 14:10.

Includes general Farm Park admission, and Father Christmas Grotto visit.

Price: Adult £20, Child £25, Under 2s with a gift from Father Christmas £18.

Gold Package:

Weekends and school holidays. Dec 7^th, 8^th, 14^th, 15^th, 21^st, 22^nd, 23^rd, 24^th only.

Timeslots: Every 10mins starts at 10:00 – 12:50 (farm opens from 9:45 for grotto guests).

Pantomime timeslots: 14:00 & 15:30 on all dates listed. Non-allocated seating.

SEN session: Dec 8th Timeslots: 14:00 for Grotto, 15:30 for Panto.

Includes Visit all day, FC visit session and Panto.

Price: Adult £28, Child £30, Under 2s with a gift from Father Christmas £18.

Festive Fishers tickets cannot be purchased in separate entities or used on separate dates. Tickets are non-refundable, non-transferable and cannot be moved to a different date or time.

‘Festive Fishers’ Tickets available for on-line purchase are as follows and must be purchased within a Bronze, Silver or Gold package:

• An “Adult ticket” – aged 16 and over.
• A “Child ticket” – aged 2 – 15 years.
• An “Under 2’s ticket” – under the age of 2 that will include a gift from Santa’s toy store.
• An “Essential Companion ticket” – anyone accompanying someone who is purchasing a full adult or child ticket that needs a carer to accompany them on their visit**

Those under 2 years of age will not be given a Santa’s grotto gift without a ticket. An under 2’s ticket for the show allows for the child, to sit on the lap of a parent/carer. You do not need to add the under 2 to your booking if they do not require a gift from Santa’s grotto, they will still be granted entry to the show to sit on a parent/carer lap.

**Essential companion ticket eligibility – Valid Access Card showing the +1/2 personal support symbol. Such evidence must be shown to our staff on entry. If evidence is not brought or not in date, the full charge for entry will be required.

All prices are subject to change.

It is your responsibility to ensure you arrive at the correct time for Santa’s Grotto and The Family Pantomime and allow yourself enough time to get to each activity. It is the ticketholders responsibility to arrive for your event session and you will not be offered an alternative session time or refund for late arrivals.

You should allow at least 30 minutes for the Santa’s grotto experience and 1 hour for the Family Pantomime, including at least 5-10 minutes to get from one to the other after the event finishes. Late arrivals will not be accepted into Santa’s grotto or the Family Pantomime.

Theatre doors will open 15 minutes before the Christmas show starts and close once the show begins. You must arrive before the show start time. Pushchairs are not permitted in the theatre or Santa’s grotto for safety reasons and buggy parking is provided outside.

The purchase of a Fishers Farm Park general admission ticket for the dates of the event does not give access to Santa’s grotto or to see the Christmas show. A “Festive Fishers” ticket needs to be purchased.

In the event of booking tickets across different time slots for your party, this cannot be changed to allow the party to partake in the event activities together. If there are not enough tickets for your whole party for the time you would like, please select another time that the entire party can fit.

There are no discounts given on ticket prices.

Your event ticket grants you FREE access to Fishers Farm Park on that day only, between the hours of 10am – 5pm.

Tickets purchased on-line for ‘Festive Fishers’ also include over 50 farm attractions.

Optional extra tokened rides include Pony Rides, Outlander Jeeps, Quad Bikes, Mini Tractors, Racing Cars, and indoor Carousel, Brum and Troy. You can purchase tokens at £1 per token from reception or any of our food outlets outside. Tokens are non-refundable.

The ticket price includes all other activities such as; Sky Fall, play barn ‘Higgledy Village’, Tractor and Trailer Ride, Ghost Tunnel, Merry-Go-Rounds, Jumping Pillows, Animal Handling Sessions, Barrel Bug Safari, Pirate Ship, Soft Play Areas and so much more! The price excludes all consumables and retail items. Once payment has been made, tickets are non-transferable and non-refundable.

All purchasers must have a personal email address for use with this system, which will be added to our database and emailing database if you opt in to receive promotional emails from Fishers Farm Park, but never passed to any other company. You must inform us if you wish to unsubscribe.

NO REFUNDS, RETURNS OR EXCHANGES WILL BE GIVEN UNDER ANY CIRCUMSTANCES.

Upon payment through the secure system, a booking reference with a unique number and QR code will be automatically sent to your personal email address. This can be printed out or displayed on a smart phone at Fishers Farm Park Reception for admission. Possession of the booking reference will be regarded as proof of purchase and will entitle you to the relevant number and type of tickets purchased.

Tickets not used by expiry date shown will not be replaced under any circumstances. This includes special offer tickets which are valid for only the date specified on the ticket. Special Offer tickets are non-transferable and cannot be redeemed on any other day.

Tickets can only be used once. Once validated at our reception and entrance and access gained to the park, the ticket will be void. All and any tickets/vouchers will be retained by our reception staff.

No reimbursement will be given on the cost of tickets for customers that take out Fishers Annual Membership on the day of their visit.

Persons under the age of 16 must be accompanied by a responsible adult and supervised at all times during their visit to Fishers Farm Park.

Some rides have age restrictions for safety and/or insurance reasons.

Guests are reminded that for technical, operational, weather or other reasons, any attraction, ride or facility may be altered, changed, closed, removed or be otherwise unavailable without prior notice. We reserve the rights to change programmes of rides and attractions as necessary.

Some activities are at set times throughout the day – visit our what’s on today page on our website for times.

Fishers Farm Park management reserves the right to refuse admission.

No dogs or pets permitted except for fully registered assistance dogs in a harness (proof of registration may be requested).

We DO NOT accept discount vouchers or discount codes from any external websites.

Organisers/carers are relied upon to consider the suitability of the venue and to provide adequate supervision for their clients/persons in their care.

All persons entering Fishers Farm Park must have a valid entrance ticket.

Credit card transactions are made on a separate secure server with full encryption of all credit card data. Your credit card details, and personal information will not be shared with any other company or organisation. Credit card payments and all transactions use secure gateway “DoJo”.

Fishers Farm Park is a cashless venue. We do not accept cash, apart from pocket money at the gift shop.

All transactions will be in £ sterling.

All normal terms and conditions of entry to Fishers Farm Park apply.

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BY TAKING OUT MEMBERSHIP YOU ACCEPT THESE TERMS AND CONDITIONS OF USE

1. Free admission will be permitted alongside your valid photo membership fob, or upon production of your membership ID via the stocard app. Without either of these, your admittance will be subject to the relevant daily gate price admission per person on each occasion. This fee is non-refundable. Admission will be granted on all dates specified within the “Members Admission Calendar”. Admission outside of these will be charged at full admission price.

2. Should your membership fob get lost, we will issue your first replacement fob for free – a second replacement will be charged at £5 per fob, or you can choose to store your card via the stocard app.

3. A valid photo ID membership fob, or download, admits the NAMED PERSON ONLY, to the park, during opening hours, and on Sussex term-time weekdays, and weekends only. Access will not be granted on weekdays during the Sussex school holidays, or on Bank Holidays.

4. Your membership entitles you to free admission on Sussex term-time weekdays and weekends all year. Some extra charges may apply, for example additional rides and attractions, theatre tickets, Christmas visits, and special events and may be added without prior notification, at our discretion.

5. Fishers reserves the right to refuse renewal or withdraw membership at any time.

6. Membership(s)/fobs ARE NOT interchangeable or transferable.

7. Under normal circumstances Fishers is open 363 days a year, but if forced to close due to circumstances beyond its control, memberships cannot be extended or refunded.

8. Memberships run for a minimum of 12 consecutive months. There are no short-term memberships or pro-rata refunds if you terminate membership prior to expiry.

9. Fishers is continually replacing and improving rides, attractions and facilities and introducing new ones. In-line with this, we reserve the right to withdraw or introduce charges, to amend or discount attractions and opening times at any given time without prior notice or compensation.

10. Membership renewals can be issued up to a maximum of 10 days in advance of the expiry date.

11. Some rides/attractions require tokens, each token is £1 and can be purchased via card payment at various locations throughout the site. Please see FAQS for a current list of token-operated activities.

12. Membership(s)/fobs may not be accepted in conjunction with promotional offers/vouchers.

13. Disabled members are charged at full individual price and this allows 1 essential companion in, free of charge when visiting Fishers (with accompanying access card displaying the personal support ‘+1’ symbol).

14. Only food and drink purchased on the premises may be consumed inside any of our indoor play areas. Picnics and refreshments brought from home may be consumed in any of the designated and available indoor and outdoor picnic areas.

15. On the first visit following your child turning 2, you will need to purchase an individual membership or day admission ticket online. Under 2’s will require a day ticket purchasable online.

16. If you are paying for your membership using PayPal. PayPal Pay in 3 is an interest-free loan that lets you split your basket into 3 payments, with the first due at time of purchase and subsequent payments due each month on the same date.

17. When taking out a Fishers Annual Membership you are committing to paying the total fee in one lump sum or a minimum of 3 monthly consecutive payments paid within 60 days of joining. If you cancel/miss any of these payments, you will need to liaise directly with PayPal to settle your fees before re-joining the membership scheme. The onus is on you to monitor your PayPal payments and contact us if there are any issues. If a payment is unpaid, we will not accept your membership(s) at reception and may cancel your membership(s) without further notice.

18. If you wish to renew your membership after 12 months you can either use the link in the automated email that you will receive 28 days prior to your renewal date (please note that this is not always available if you have unsubscribed/we have received incorrect details) or directly via the website by logging into your customer account.

19. Membership renewals are not guaranteed, and Fishers Farm Park Ltd reserve the right to restrict membership sales at any point, and without prior notification.

20. Physical or verbal abuse of staff will not be tolerated and Fishers reserve the right to refuse admission and revoke memberships.

21. Prices are subject to change and are not negotiable.

22. Fishers Farm Park will keep your details on file in compliance with GDPR regulations and the Data Protection Act .

23. Children aged 15 years or under must be accompanied by an individual aged 16 years or over.

24. Fishers Farm Park reserves the right to amend the terms and conditions of membership at any time and without prior notification.

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Making your booking

You, as the person in charge of the party, must be at least 18 years old at the time of booking. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these booking conditions. You, as the person in charge of the booking, are responsible for making all payments due to us.

If the date you would like for the party is available and we have received the £150 non-refundable deposit, we will send you a confirmation via e-mail, as soon as possible. We cannot hold or pencil in dates without your deposit.

The confirmation will show your booking details, the amount you have paid and the amount you still owe. It is your responsibility to check your e-mails regularly and to let us know about any changes to your e-mail address. Please check your junk folder.

We have the right to refuse any bookings before we send your e-mail confirmation. If we do this, we will tell you via e-mail and promptly refund any deposit you may have already paid to us. In this case, we will not have any legal responsibility to you.

As soon as you receive your confirmation, it is your responsibility to check the details carefully. If anything is not correct, you should let us know, as soon as possible.

Payment

When you book, you must pay a £150 non-refundable deposit over the phone, or at reception, to secure the date. We only accept payment in pounds sterling. The balance must be paid 2 days before the party date in a lump sum payment.

If you do not pay any payment due in relation to your booking by the appropriate date, we are entitled to assume that you wish to cancel your booking. In this case, your booking will be cancelled immediately.

Pricing

All party prices stated are per person and include all children and adults attending the party.

The price per child attending includes:

Fishers Farm Park access from 2pm – 5pm the day of the party.
Party room 2pm – 5pm.
Birthday party tea in your very own party room at 4pm. The room will be allocated on booking.
Self-serve tea and coffee for adults in your party room.

Extras

Prices do not include a birthday cake. This is not something that Fishers Farm Park can provide and is to be supplied by you on the day, if you wish to bring one.

As changes and mistakes can happen, you must check the price and all other details of your chosen arrangements at the time of booking.

Dietary requirements

Dietary requirements of any children need to be supplied to the Fishers team at least 7 days before the date of your booking. After this point, we cannot guarantee to be able to accept any new requirements.

For any specific dietary requirements that need catering for, please speak to a member the Fishers catering team, who will be able to assist with queries. We will do our best to accommodate all dietary requirements but cannot guarantee that we can.

Only refreshments provided by Fishers are permitted in the party rooms.

Guest List

We require your guestlist 7 days before the date of your party. Your final payment will not be taken until the final list has been sent to parties@fishersfarmpark.co.uk.

Website and leaflet details

We aim to make sure that all the information is presented accurately on our website and leaflets that we produce and provide. Not all details of the relevant facilities can be included on our website. Furthermore, there may be small differences between the actual party/arrangements and its description. This is usually because we are always aiming to improve services and facilities. Occasionally, problems mean that some facilities or services are not available. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation.

Please note, due to our rural location, phone signal is minimal. We do offer free Wi-Fi but cannot guarantee it will be wholly reliable and uninterrupted.

If you change or cancel your booking

If you want to change any detail of your confirmed booking, we will do our best to make the changes. We may agree to accept notice over the telephone, but this should be arranged with us first. We cannot guarantee that we will be able to meet your request to move a booking.

Full cancellations

If you need to, or want to, cancel your booking after it has been confirmed, you must email us as soon as possible on parties@fishersfarmpark.co.uk. The day we receive your notice by email to cancel is the date on which we will cancel your booking. If you do not receive a response by the following day, please phone 01403 700063. The deposit is non-refundable and once final payment is taken 2 days before the party booking, we reserve the right not to refund the payment.

Events beyond our control

Unless we say otherwise in these booking conditions, we will be not legally responsible for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event that we could not, even with all due care, avoid, including:

Natural disaster
Acts of terrorism, war, riot
Malicious damage
Accident
Breakdown of equipment
Fire, flood, snow or storm
Government restrictions
Pandemics
Other circumstances affecting the supply of goods or services.

Disabilities and medical problems

If you or any member of your party has any medical problems or disability that may affect your booking, please tell us before your booking and give us full details in writing as early as possible to ensure that we are able to properly meet that person’s particular needs. If we are unable to, we can refuse or cancel the booking.

Arrival

You can arrive at Fishers Farm Park at any time after 2pm (unless we tell you otherwise, on the date of your party. You must leave by 5pm that day. If you do not arrive for 2pm on the day of your party booking and you do not let us know that you are arriving late, then we will assume the booking has been cancelled by you. In this situation, we will not refund any money you have paid.

Unreasonable behaviour

We can refuse entry if behaviour of anyone in your party is likely to cause offence to other visitors, members of staff or to our neighbours, or if we have reasonable cause to believe you or any member of your party will cause damage or loss to the property, its services, or facilities. If this happens, the contract between you and us will end and you will not receive any refund and we will not have any further responsibility to you.

Governing law and jurisdiction

Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.

Communicating with you.

To process your booking we will need to collect and process personal information. We may from time to time record telephones calls for training purposes and to improve the overall quality of our service.

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