Terms & Conditions

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Online Sales Terms & Conditions

Fishers Farm Park Ltd, Newpound Lane, Wisborough Green, West Sussex RH14 0EG UK, 01403 700063.

All sales through this website will be direct with the above company in the UK.

Tickets available for on-line purchase are as follows:

Single, date specific individuals at low, mid or high season.

Single, date specific 2 year old/senior 60+/disability/carer concessions at low, mid or high season.

Tickets purchased on-line include all activities, apart from; Pony Rides, Bumper Boats, Panning for Gemstones, Quad Bikes, Electrical Tractors, Bumper Cars, and indoor Carousel. All are 1 token per ride. You can purchase tokens which cost £1 per token at reception or any of our food outlets outside. Tokens are non-refundable.

The price does include all other activities such as; Sky Fall, play barn ‘Higgledy Village’, Tractor and Trailer Ride, Ghost Tunnel, Merry-Go-Rounds, Jumping Pillows, Animal Handling Sessions, Barrel Bug Safari, Pirate Ship, Soft Play Areas and so much more! The price does not include food, drinks, ice-creams, snacks, shop goods etc. Once payment has been made, tickets cannot be cancelled or refunded.

  2. Disabled visitors pay the full entry rates but are eligible to bring with them one carer who will be granted free entry.  Evidence of DLA/PIP payments must be provided to qualify for a free carer. Evidence provided must be dated within the last 2 years.  Such evidence must be shown to our staff at entrance.  If evidence is not brought or not in date, the full charge for entry will be required.
  3. All purchasers must have a personal email address for use with this system, which will be added to our database and emailing database if you opt into receive promotional emails from Fishers Farm Park, but never passed to any other company.  You must inform us if you wish to unsubscribe.
  4. Upon payment through the secure system, a booking reference with a unique number will be automatically sent to your personal email address.  This can be printed out or displayed on a smart phone at Fishers Farm Park Reception for admission.
  5. Possession of the booking reference will be regarded as proof of purchase and will entitle you to the relevant number and type of tickets purchased.
  6. Tickets not used by expiry date shown will not be replaced under any circumstances.  This includes special offer tickets which are valid for only the date specified on the ticket.  Special Offer tickets are non-transferable and cannot be redeemed on any other day.
  7. Tickets can only be used once.  Once validated at our reception and entrance and access gained to the Park, the ticket will be void.  All and any tickets/vouchers will be retained by our reception staff.
  8. When a family ticket is presented, all members of the group must enter the Park at the same time.
  9. Only children under 2 years are admitted free of charge.  Additional tickets will be available to purchase at admissions if required at normal entrance prices.
  10. Persons under the age of 16 must be accompanied by a responsible adult, aged 18 or over at all times and children must be supervised at all times around Fishers Farm Park.
  11. Some rides have age restrictions for safety and/or insurance reasons.
  12. All normal terms and conditions of entry to Fishers Farm Park apply.
  13. Guests are reminded that for technical, operational, weather or other reasons, any attraction, ride or facility may be altered, changed, closed, removed or be otherwise unavailable without prior notice.  We reserve the rights to change programmes of rides and attractions as necessary.
  14. Some activities are at set times throughout the day – visit our what’s on today page on our website for times.
  15. All prices are subject to change.
  16. The management reserves the right to refuse admission for whatever reason.
  17. No dogs or pets permitted except for fully registered assistance dogs in a harness (proof of registration may be requested).
  18. Discount vouchers, coupons and other offers are not valid in conjunction with any advance rates. We DO NOT accept voucher codes from any external websites.
  19. Organisers/carers are relied upon to consider the suitability of the venue and to provide adequate supervision for their clients/persons in their care.
  20. All persons entering Fishers Farm Park must have a valid entrance ticket.
  21. Credit card transactions are made on a separate secure server with full encryption of all credit card data.  Your credit card details and personal information will not be shared with any other company or organisation.
  22. Credit card payments use secure gateway “SagePay” and all transactions with Barclaycard Merchant Services.
  23. All transactions will be in £ sterling.

Fishers Cottages Terms & Conditions

1. Making your booking

You, as the person in charge of the party, must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking on the basis of these booking conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these booking conditions. You, as the person in charge of the booking, are responsible for making all payments due to us.

As long as the property is available and we have received the 25% non-refundable deposit from you, we will send you a confirmation via e-mail, as soon as possible. This confirmation will show your booking details, the amount you have paid and the amount you still owe. It is your responsibility to check your e-mails regularly and to let us know about any changes to your e-mail address.

We have the right to refuse any bookings before we send your e-mail confirmation. If we do this, we will tell you via e-mail and promptly refund any deposit you may have already paid to us. In this case, we will not have any legal responsibility to you.

As soon as you receive your confirmation, you must check the details carefully. If anything is not correct, you should let us know, as soon as possible.

2. Payment

When you book, you must pay a minimum of 25% non-refundable deposit via a bank transfer to the account details given to you in your booking confirmation. We only accept payment in pounds sterling. The balance must be paid 1 month before the arrival date in a lump sum payment, this cannot be paid in instalments. However, if you book less than 1 month before the start of your stay, we must receive full payment of the total cost of your booking at the time of making the booking.

If you do not pay any payment due in relation to your booking by the appropriate date, we are entitled to assume that you wish to cancel your booking. In this case, your booking will be cancelled immediately.

3. Pricing

We keep the prices under constant review and the prices of unsold arrangement may be increased or reduced at any time. We may also correct mistakes in the pricing of unsold arrangements at any time. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check the price and all other details of your chosen arrangements at the time of booking.

All accommodation prices are for the property as a whole and are not on a per person basis.

4. Website and leaflet details

We aim to make sure that all of the information is presented accurately on our website and leaflets that we produce and provide. Not all details of the relevant facilities can be included on our website. Furthermore, there may be small differences between the actual property/arrangements and its description. This is usually because we are always aiming to improve services and facilities. Occasionally, problems mean that some facilities or services are not available. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation.

Please note, due to our rural location, phone signal is minimal. We do offer free Wi-Fi but cannot guarantee it will be wholly reliable and uninterrupted.

5. If you change or cancel your booking


If you want to change any detail of your confirmed booking, we will do our best to make the changes. We may agree to accept notice over the telephone, but this should be arranged with us first. We cannot guarantee that we will be able to meet your request.

  • Full cancellations

If you need to, or want to, cancel your booking after it has been confirmed, you must email us as soon as possible on [email protected] The day we receive your notice by email to cancel is the date on which we will cancel your booking. If you do not receive a response by the following day, please phone 01403 700063. Depending on your reason for cancellation, at our discretion, you may receive a refund of all the money you have paid to us (apart from your deposit).

The conditions for getting a refund referred to above only apply if the cancellations applies to all members of your party. All prices are for the whole property and not on a per person basis. To qualify for a refund you must have one of the following reason and you may be asked to send evidence:

  • Death
  • Jury or witness service (in a court of law)
  • Illness or death of a close relative
  • The police have asked you to stay home, following a burglary at your home or place of business, during the period of your holiday or within the 7 days before this.
  • You are in HM Forces and are posted unexpectedly or have leave cancelled if you are in the police
  • You are placed in quarantine

Please note that all of the above reasons must have arisen after you made your booking and must not have been within your knowledge at the time of your booking.

6. Events beyond our control

Unless we say otherwise in these booking conditions, we will be not legally responsible for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event that we could not, even with all due care, avoid, including:

  • Natural disaster
  • Acts of terrorism, war, riot
  • Malicious damage
  • Accident
  • Breakdown of equipment
  • Fire, flood, snow or storm
  • Government restrictions
  • Other circumstances affecting the supply of goods or services.

7. Disabilities and medical problems

If you or any member of your party has any medical problems or disability that may affect your booking, please tell us before your booking and give us full details in writing as early as possible to ensure that we are able to properly meet that person’s particular needs. If we are unable to, we can refuse or cancel the reservation.

8. Your property

You can arrive at your property at any time after 3pm (unless we tell you otherwise, for example on your confirmation) on the start date of your rental period. You must leave by 10am on the last day. If your arrival will be delayed beyond 8pm on your start date of your rental period, you must let us know so we can leave the door unlocked and leave the lights on for you. The owner will catch up with you on the next day.  If you do not arrive by 12 noon on the day after the start date of your rental period and you do not let us know that you are arriving late, then we will assume the booking has been cancelled by you. In this situation, we will not refund any money you have paid.

Behaviour – You and all members of your party agree:

  • To keep the property clean and tidy
  • To leave the property in the same condition as you found it when you arrived
  • To behave in a way at all times while at the property which does not break any law
  • Not to use the property for any illegal or commercial purpose
  • Not the sub-let the property or any part thereof or otherwise allow anyone to stay in it who we have not previously accepted.
  • Not to behave in anti-social manner, breach the peace or otherwise act in a way which may disrupt or affect the enjoyment of others.

Maximum occupancy – You also must not allow more people than our documentation states to stay overnight in the property. You cannot arrange for visitors to the property without the advance consent of the owner. You must not hold events (such as parties, celebrations or meetings) at the property without advance consent from us. If you do any of these things, we can refuse to hand over the property to you, or can repossess it. If we do this, we will treat this as you cancelling the booking. In these situations you will not receive a refund of any money you have paid for your booking. We are not under any obligation to find any alternative accommodation for you.

Pets – We do not allow pets to stay in the cottages.

9. Damage

You are responsible for and agree to reimburse all costs as a result of any breakages or damages in or to the property which is caused by you or any members of your party or any other persons invited into the property by you. We expect the accommodation to be left in a reasonable state on departure.

10. Right of entry

We are allowed to enter the property (without letting you know first if this is not practical or possible) if special circumstances or emergencies happen (for example if repairs need to be carried out) or if you break any of these booking conditions. We are also allowed to enter the property to inspect it (including but not limited to where you have complained about the property). If this happens, you will be given reasonable notice first.

You agree to allow 1 of us (including workmen) access to the property as required by this clause.

11. Unreasonable behaviour

We can refuse to hand over the property if the unreasonable behaviour of anyone in your party is likely to cause offence to other guests, members of staff or to our neighbours, or if we have reasonable cause to believe you or any member of your party will cause damage or loss to the property, its services or facilities. If this happens, the contract between you and us will end and you will not receive any refund and we will not have any further responsibility to you.

12. Special requests

If you have any special requests, you must let us know when you make the booking and confirm them in writing. Although we will try to pass any reasonable requests, we cannot guarantee that any request will be met. Confirmation that we have noted a special request is not a confirmation that the request will be met. If we fail to meet any special request, it will not mean we have broken your contract.

13. Complaints

If you want to complain, we will want to take action to sort out your complaint as soon as possible. Please let us know as soon as you arrive if you are unhappy about anything in your cottage (e.g. heating not working) and we will try to fix this straight away. We are unable to deal with any complaints once you have departed the cottages if you have not registered this complaint with one of us during your stay. If you fail to do this, we will not be able to compensate you in anyway.

14. Governing law and jurisdiction

Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.

15. Communicating with you.

To process your booking we will need to collect and process personal information. We may from time to time record telephones calls for training purposes and to improve the overall quality of our service.

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