Festive Fishers Terms and Conditions

Festive Fishers Terms and Conditions

Fishers Farm Park Ltd, Newpound Lane, Wisborough Green, West Sussex RH14 0EG, UK, 01403 700063. All sales through this website will be direct with the above company in the UK.

To attend the ‘Festive Fishers’ Christmas event, each party member* needs to purchase a Festive Fishers ticket. Purchasing a Fishers Farm general admission ticket DOES NOT give access to Santa’s grotto experience or Christmas show.

Any children or adults visiting the grotto and show must have a ticket, except for a child under the age of 2, that does not wish to receive a gift from Santa’s grotto.

‘Festive Fishers’ tickets are sold as an event package to include: Santa’s grotto, the Christmas show and FREE entry to Fishers Farm Park on the day of your event tickets only. Festive Fishers tickets cannot be purchased in separate entities or used on separate dates. Tickets are non-refundable, non-transferable and cannot be moved to a different date or time.

‘Festive Fishers’ Tickets available for on-line purchase are as follows:

• An “Adult ticket” – aged 16 and over.
• A “Child ticket” – aged 2 – 15 years.
• An “Under 2’s ticket” – under the age of 2 that would like a gift from Santa’s toy store.
A “Essential companion ticket” – anyone accompanying someone who is purchasing a full adult or child ticket that needs a essential companion to accompany them on their visit**

*If you would like a gift for any member of your party that is under the age of 2, an “under 2’s” ticket needs to be purchased with your booking. Those under 2 years of age will not be given a Santa’s grotto gift without a ticket. An under 2’s ticket for the show allows for the child, to sit on the lap of a parent/carer. You do not need to add the under 2 to your booking if they do not require a gift from Santa’s grotto, they will still be granted entry to the show to sit on a parent/carer lap.

**Disabled visitors pay the full entry rates but are eligible to bring with them one essential companion who will be granted free entry alongside a valid Access Card showing the personal support +1 symbol. Evidence must be valid and in-date. Such evidence must be shown to our staff on entry. If evidence is not brought or not in date, the full charge for entry will be required. If evidence is not brought or not in date, the full charge for entry will be required.

All prices are subject to change.

It is your responsibility to ensure you arrive at the correct time for Santa’s Grotto and The Christmas Show, and allow yourself enough time to get to each activity. It is the ticketholders responsibility to arrive for your event session and you will not be offered an alternative session time or refund for late arrivals.

You should allow at least 30 minutes for the Santa’s grotto experience and 1 hour for the Christmas Panto, including at least 5-10 minutes to get from one to the other after the event finishes. Late arrivals will not be accepted into Santa’s grotto or the Christmas Panto. 

Theatre doors will open 15 minutes before the Christmas Panto starts and closed once the show begins. You must arrive before the panto start time. Pushchairs are not permitted in the theatre or Santa’s grotto for safety reasons and buggy parking is provided outside.

The purchase of a Fishers Farm Park general admission ticket for the dates of the event does not give access to Santa’s grotto or to see the Christmas Panto. A “Festive Fishers” ticket needs to be purchased.

In the event of booking tickets across different time slots for your party, this cannot be changed to allow the party to partake in the event activities together. If there are not enough tickets for your whole party for the time you would like, please select another time that the entire party can fit.

There are no discounts given on ticket prices.

Your event ticket grants you FREE access to Fishers Farm Park on that day only, between the hours of 10am – 5pm.

Tickets purchased on-line for ‘Festive Fishers’ also include over 40 farm activities. Optional extra tokened rides include Pony Rides, Quad Bikes, Electrical Tractors, Bumper Cars, and indoor Carousel. You can purchase tokens at £1 per token from reception or any of our food outlets outside. Tokens are non-refundable.

The ticket price includes all other activities such as; Sky Fall, play barn ‘Higgledy Village’, Tractor and Trailer Ride, Ghost Tunnel, Merry-Go-Rounds, Jumping Pillows, Animal Handling Sessions, Barrel Bug Safari, Pirate Ship, Soft Play Areas and so much more! The price excludes all consumables and retail items. Once payment has been made, tickets are non-transferable and non-refundable.

All purchasers must have a personal email address for use with this system, which will be added to our database and emailing database if you opt in to receive promotional emails from Fishers Farm Park, but never passed to any other company. You must inform us if you wish to unsubscribe.


Upon payment through the secure system, a booking reference with a unique number will be automatically sent to your personal email address. This can be printed out or displayed on a smart phone at Fishers Farm Park Reception for admission. Possession of the booking reference will be regarded as proof of purchase and will entitle you to the relevant number and type of tickets purchased.

Tickets not used by expiry date shown will not be replaced under any circumstances. This includes special offer tickets which are valid for only the date specified on the ticket. Special Offer tickets are non-transferable and cannot be redeemed on any other day.

Tickets can only be used once. Once validated at our reception and entrance and access gained to the park, the ticket will be void. All and any tickets/vouchers will be retained by our reception staff.

No reimbursement will be given on the cost of tickets for customers that take out Fishers Annual Membership on the day of their visit.

Persons under the age of 16 must be accompanied by a responsible adult and supervised at all times during their visit to Fishers Farm Park.

Some rides have age restrictions for safety and/or insurance reasons.

Guests are reminded that for technical, operational, weather or other reasons, any attraction, ride or facility may be altered, changed, closed, removed or be otherwise unavailable without prior notice. We reserve the rights to change programmes of rides and attractions as necessary.

Some activities are at set times throughout the day – visit our what’s on today page on our website for times.

Fishers Farm Park management reserves the right to refuse admission.

No dogs or pets permitted except for fully registered assistance dogs in a harness (proof of registration may be requested).

We DO NOT accept discount vouchers or discount codes from any external websites.

Organisers/carers are relied upon to consider the suitability of the venue and to provide adequate supervision for their clients/persons in their care.

All persons entering Fishers Farm Park must have a valid entrance ticket.

Credit card transactions are made on a separate secure server with full encryption of all credit card data. Your credit card details, and personal information will not be shared with any other company or organisation. Credit card payments use secure gateway “SagePay” and all transactions with Barclaycard Merchant Services.

Fishers Farm Park is a cashless venue. We do not accept cash, apart from pocket money at the gift shop. American Express is not accepted at food outlets.

All transactions will be in £ sterling.

All normal terms and conditions of entry to Fishers Farm Park apply.

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